Microsoft™ Office 365 is a package of online services including email, calendar, and OneDrive. It is now being provided free to Athabasca University students. As an AU student, you will also get several Microsoft™ Office licenses for your personal computers and devices, giving you free access to Microsoft™ products.
As of January 2018 the following Office versions are included for up to 5 personal computers:
All undergraduate students, and most graduate students, should receive their account activation email within 2 business days of enrollment in an AU course.
You can attempt to activate your account here
The activation email will include a link to a simple step-by-step account activation guide.
This error indicates you do not currently have an AU student Office 365 account. Please wait for your Office 365 welcome email before attempting to set your password. Please read the answer to "When will my student Office 365 account be ready?" for more information.
You have entered the domain incorrectly, the new domain is athabasca.edu, not athabascau.edu
Once you activate your student Office 365 account, your primary Athabasca University email account will be set, overnight, to your new student email. From then on, Athabasca University system generated messages will be sent to this email account. Your Athabasca University student union messages will also be delivered to this email address.
We encourage you to maintain this email address as your primary email address of record at Athabasca University and to check this account regularly for messages. Your Athabasca University email address will be available throughout your studies at Athabasca University and therefore is your best means to make sure you are receiving important notifications from the University.
Most popular email clients today allow you to easily set up and access multiple email accounts and we recommend that you use this functionality as possible. Microsoft™ has instructions for setting up several popular mail clients on their support site and you can use the search feature to find your preferred client. Microsoft™ Outlook, included with Office 365, also supports multiple email accounts. If, however, you would like to see your AU and student union messages in another account inbox, you can forward your student email account to your personal email account.
Note: If your current primary email address is an AU staff address, your primary address will not be changed to your new student address.
Unfortunately not. You will have one account for MyAU, and a separate account for Office 365.
Your email address is system generated and cannot be changed once it has been created. You can change your Office 365 display name by updating your name using this form:
Once your student record is updated your Office 365 display name should be updated within one business day.
Microsoft™ is responsible for all support for the Office 365 service. This support is primarily offered via their extensive support website. AU does provide a page with links to popular Microsoft™ support articles to help get you started here.
The sign in page can be found here.
This message appears on Android devices the first time you connect to an Office 365 account, and we are unable to disable or change this message.
Athabasca University staff will not remotely manage a student's personal Android device.
If you want to setup your Android device without accepting these terms you will need to setup your mail connection using IMAP rather than the default Exchange settings. Instructions can be found here.
Forwarding your AU student email account to a personal email address may result in not receiving messages from the university if your personal email address changes. Most popular email clients today allow you to easily set up and access multiple email accounts and we therefore recommend that you use this functionality as possible.
However, if you prefer to forward your student email to your personal account, please click here for instructions.
When you first signed into your Office 365 account, you set password recovery options. Open the Office 365 sign in page and click 'can't access your account?' under the 'sign in' button. You can also click here to open the page directly.
If you are unable to reset your password with the instructions above, you can repeat the activation steps to reset your password. Note, repeating the activation steps will not change your primary email address, it will only reset your password. It may take a few minutes for the password change to sync to Office 365, so please be patient.
Office 365 has a number of password requirements, more information can be found here.
There are a few possibilities:
There are a few possibilities:
If your account is being used to send spam, a typical result of a third party compromising your account/password, the following actions will occur:
If this happens, you will need to:
Student accounts will remain active until about 18 months after your most recent course end date. Notifications will be sent to your account before this date. In the unlikely event AU or Microsoft™ discontinues this offering, we will provide as much notice as possible.
You can keep your student email address if your situation meets one of these criteria:
Due to the Microsoft™ 365 licensing terms, we are required to remove access to your account on this schedule, so any other form of extension is not an option.
Not at this time, but this may be offered at a future date and we will let our alumni know should this become an option.
Updated February 04 2021 by Web services